Frequently Asked Questions
The most frequently asked questions are listed below. If you can’t find what you need, contact customer support.
How do I register?
Click the "Sign Up" button on the home page and complete the registration form. Registration takes only a few minutes.
How long do deposits take?
Bank transfer, card and e-wallet deposits are credited instantly. Crypto deposits are credited after blockchain confirmations.
How long do withdrawals take?
Requests are processed within 1 hour. Settlement times: cards 1-3 business days, e-wallets 1 hour, crypto 30 minutes.
How do I claim a bonus?
Select the relevant bonus on the deposit page. Some bonuses are credited automatically.
How do I verify my account?
Upload your ID and proof of address from the "Verification" tab in your account panel.
I forgot my password, what should I do?
Click the "Forgot Password" link on the login screen and enter your email to receive a reset link.
How do I contact support?
Use the live chat button at the bottom-right of the page for 24/7 support, or contact us via email.